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FAQs


Frequently Asked Questions 

Q. How much is shipping?                                                                                    A. $10.00 flat rate shipping for all orders in the USA. 

Q. Do we use alcohol in our soaps?
A. No. We do not use alcohol in our soaps. It is used primarily in translucent and
transparent soaps to create their clear effect. In addition to that it is drying to the skin.

Q. Do you use glycerin in your soap?
A. Our soaps are packed full of glycerin which is a byproduct of the soap making process.Glycerin is really good for moisturizing the skin. Milled soaps require the glycerin to be washed out to a level of 3-5%. Not enough to condition the skin, but enough to make them pliable enough for the milling machines.

Q. Are your soaps all natural?
A. Yes. In fact almost all of our ingredients are food grade. We only use the finest
ingredients in our soap making.

Q. Do you manufacture your own soaps?
A. Yes! We make our soaps entirely from scratch. We do not use a private label
manufacturer to make our soaps. We do not buy blocks of melt and pour, nor do we use soap noodles and mill our bars with a machine. We buy all of the raw ingredients in drums and make the bars by hand. It is a time consuming process, but the finished product makes it all worth while.

Q. How should I store my soaps?
A. The best place to store your soap is some where cool and dry like your linen closet. Store them in their original packaging so they can continue to dry. 

Q. What is the shelf life of your soaps?
A. Our Pine Tar Olive Bar last a very, very long time. Feel free to stock up.

Q. How long does a bar last in the shower?
A. Well this is a hard one to answer. Some people get to use their bar for a few monthswhile others may use it up in a week. There are a lot of factors to consider regarding this question.  Our bars are designed to be very long lasting. We want a very happy customer. We want that bar to last! You can do a few things to help it out though. Keep it out of a wet soap dish. Any bar of soap will melt in a wet soap dish. Try a soap saver in your dish. Rotate between bars so they can dry out between uses. Use a puff or a sponge to wash with rather than the bar. Just rub the bar a couple of times on the sponge or puff and scrub away. If you do this it will last longer!


Q. What is milled soap?
A. Milled soap simply means machine made. Why this is a selling point we will never know. Basically little soap pellets called noodles are coated with colorant and fragrance, and are crushed, and squeezed, and then pressed into bars.That's it!


Q. How come some soap companies need to age their soap for a couple of
months?
A. The more unsaturated fats you use in soap the longer the bar needs to age in order to get hard (a hard bar generally means long life, but not always). If for example you were to use only coconut oil (saturated fat) to make soap, you would have a rock hard soap in a couple of days. On the other hand if you were to use all soybean oil (unsaturated fat) it would take your bar literally months to cure and get hard.

Q. Can I wash my hair with your soap?
A. Yes absolutely! We recommend using a hair conditioner or a vinegar rinse after cleaning your hair with Kreamy Soaps.

Q. What does pH stand for?
A. pH is short for Positively Charged Hydrogen Ion. It is a scale used to measure the acidity or alkalinity of a product. Water has a pH of 7 and is considered neutral. Soap is about 9.5 and is alkaline. Lemons have a pH of about 2.4 and are considered acidic. On the extreme ends of the chart you have Hydrochloric Acid at 0.1, and Caustic Soda at 13.9.

Q. Do you use tallow or lard? What is Tallow anyway?
A. No. Tallow is animal fat. The higher grades being fat rendered from the suet of beef and mutton. There are many grades, the highest being referred to as edible tallow. The higher the grade the better for soap making. Why are commercially milled soaps so heavily perfumed? To mask the meat smell. Most soap on the market is made of tallow. On the label it would be referred to as Sodium Tallowate. Soap has been made out of tallow for centuries,but this is the 21st century and we have better resources to make much finer soaps.

Q. Do you do any animal testing?
A. No. We inspect every batch made, and if the batch meets our standards, it is then tested by us to insure the quality and that it meets our expectations.

Q. What is all the fuss about antibacterial soap?
A. First of all the soap industry is not regulated so that means manufacturers can say pretty much whatever they want. A true soap is antibacterial all by itself, because of its 9.5 pH. A antibacterial liquid soap is not a soap but a liquid detergent. Since it is neutral, pH balanced, it does not kill germs. These manufacturers add antibacterial agent to kill the
germs, and then call it antibacterial soap. It is not soap. What it really should read is Antibacterial Detergent. That's marketing for you! Also if it is a Beauty Bar it is not soap, but a detergent cake.

Q. Is there creosote in your Pine Tar soap?
A. No. Creosote is formed when pine tar is burned in a open kiln. We only use premium pine tar created in a closed kiln.